Versi 1.0 — Last updated: August 04, 2026

1. Cancellation by Customer

Refund policy depends on the tier set by the operator for each product (shown before you book):

• Flexible: ≥3 days before = 100%, 1–3 days = 50%, <24 hours = non-refundable.
• Moderate (default): ≥7 days before = 100%, 3–7 days = 50%, <72 hours = non-refundable.
• Strict: ≥14 days before = 100%, 7–14 days = 50%, <7 days = non-refundable.
• Non-Refundable: cannot be cancelled or refunded, regardless of timing.

No-show without prior cancellation: no refund.

2. Cancellation by Operator/Partner

Operators may only cancel due to: extreme weather, natural disaster, safety concerns, equipment/vehicle failure, minimum participant count not met (if disclosed upfront), or other unavoidable emergencies. In these cases, the customer may choose rescheduling or a full refund. Operators who frequently cancel without valid reason may receive a warning, temporary suspension, or termination of partnership from BaliTrip.id.

3. Force Majeure

Includes but is not limited to: dangerous extreme weather, flood, landslide, volcanic eruption, earthquake, tsunami, wildfire, pandemic, road closures/government policy. Full refund is given for services not yet rendered. BaliTrip.id is not responsible for other costs such as flights, hotels, transportation, or indirect losses.

4. Cancellation by BaliTrip.id Admin

BaliTrip.id may cancel an order if there is indication of fraud, failed/cancelled payment, pricing error, product unavailability, partner breach of agreement, government/law enforcement request, or system malfunction. If the cancellation is not the customer's fault, all funds received will be fully refunded.

5. Refund

Refunds are made only to the original payment method or a designated account. Estimated processing time is 3–14 business days (depending on payment gateway/bank). Non-refundable payment gateway transaction fees may be deducted from the refund amount. Used cashback, vouchers, or promos cannot be converted to cash.

6. How to Request a Cancellation

Submit via the booking page in your dashboard. Every cancellation request for a paid booking is reviewed by BaliTrip.id admin before processing — this ensures a fair decision for both guests and operators.

7. BaliTrip.id's Responsibility as an OTA

BaliTrip.id acts as a marketplace platform connecting customers with tour operators. BaliTrip.id is not the direct organizer of tourism activities, so the execution of activities is the responsibility of the operator/partner. However, BaliTrip.id will help facilitate communication, rescheduling, cancellation, and refund processes according to applicable policy.

This policy should be read together with our Terms & Conditions.