BaliTrip.id
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Frequently Asked Questions

How do I book an activity?

Choose an activity you like, click "Book Now", select a date & number of guests, then proceed to payment. You'll need an account (quick signup with Google available) to complete a booking.

Is payment secure?

Yes. Payments are processed through Midtrans, an official payment gateway also used by many major platforms in Indonesia. We never store your card details.

When is my booking confirmed?

After successful payment, your booking status is "Pending Confirmation" — the operator will confirm shortly. You'll be notified once confirmed.

What if I need to cancel?

Request a cancellation from the "My Bookings" page in your dashboard. Refund amount depends on the product's cancellation policy (shown on each product page) and how close the request is to the activity date. Full details are on our Cancellation Policy page.

How long does a refund take?

Once approved, refunds are processed within 3-14 business days depending on your payment method and bank.

What if the operator cancels due to weather?

You may choose a new schedule or a full refund. This is fully our responsibility to facilitate, not a cost you bear.

I didn't receive a confirmation email, why?

Check your spam/promotions folder first. If it's still missing, contact us via the Contact page — we'll check your status directly.

How do I contact the operator directly?

Once your booking is confirmed, the operator's contact details will be visible on your "My Bookings" page.

Can I pay on-site?

Currently all payments are processed online through the platform before the activity, for the security of both parties.

I run a tourism business, how do I join?

We'd love to hear from you! Full details are on the Become a Partner page at the bottom of this site.

Still have questions? Contact us →

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